HIGHER REWARDS PROGRAM TERMS & CONDITIONS
LOYALTY PROGRAM TERMS & CONDITIONS
How To Sign Up
Subject to the terms and conditions herein, the Program is automatically available to customers of dispensaries participating in the Higher Rewards program. This includes adult-use purchasers 21 years of age and older who are either: (i) new dispensary customers or (ii) existing customers who enroll in this Program that opt-in to the Program via https://lab.alpineiq.com/joinMembers/1130 (“Customer”). It is free to join.
By signing up for the Program, Customer will receive text, email, and push notifications from Higher Rewards. Customers may opt out of communications at any time, but may still remain part of the Program. Reply “STOP” to any text message to unsubscribe. By providing a mobile phone number and signing up for the Program, Customer consents to receive marketing communications, including special offers, sales, discounts, and/or any marketing, products, services and/or promotions from or on behalf of higher rewards at the telephone number(s) provided above, including text messages, telephone calls, ringless voicemail, automated voicemail, email and/or other outreach channels and/or any communication transmitted by an automatic telephone dialing system, artificial or prerecorded voice or other automated and/or computer technology. Customer agrees that they are allowing the Program and its 3rd party technology provider, Alpine IQ, to retain Customer’s personal contact details, engagement history, and history of purchased product for use in personalized marketing. Consent is not required as a condition of any purchase. Standard message and data rates may apply.
Upon enrollment and subject to compliance with applicable law, Customer may receive, at the sole and reasonable discretion of Higher Rewards, as set forth in detail below, free branded merchandise, exclusive offers, communications, and early exclusive previews of products.
To sign up, prospective Customer must (1) create an Account for the Program, providing all information requested, including a valid name and contact information, including email, address, or phone number (“Loyalty Account”).
Only one (1) Loyalty Account per person/phone number. Any person attempting to obtain or use more than one Loyalty Account, phone number, identity, registration, or log-in, may be disqualified from participating in the Program at Higher Rewards sole discretion. Higher Rewards is not responsible for any incorrect or inaccurate information supplied by any Customer. You represent and warrant that all registration information you submit is truthful and accurate, and that you will maintain the accuracy of such information at all times. You may not create more than one Loyalty Account. As part of the Program enrollment, you will be required to provide your name, date of birth, zip code, and phone number.
To cancel your Loyalty Account, please email Higher Rewards at email@example.com
How To Accrue Points
Customers will accrue one (1) loyalty point (each, a “Point”) for every $1 spent on the total qualifying purchase of both cannabis and non-cannabis products (not including discounts, returns, credits, delivery fees, and taxes) made at any participating, qualifying dispensaries in Colorado (and such other states as may be designated by Higher Rewards in its discretion, subject to such states’ applicable legal requirements) when the transaction is rung under Customer’s Loyalty Account, except as set forth in detail herein. Customer must tell their budtender at time of purchase they wish to use their points or would like to sign up.
Points may only be redeemed in the State where they were earned.
Offer values and rewards may not be combined with other offers and discounts, unless otherwise state at the time of redemption.
Customers can track Points via Customer’s Wallet and native app that can be accessed via the secured weblink sent to Customer’s mobile phone upon enrollment.
From time to time, and at Higher Rewards sole discretion, Higher Rewards may offer other methods of accruing and redeeming Points and you may occasionally receive complimentary offer incentives. Incentive offers may be issued in recognition of various events, such as birthdays and anniversaries. You will be notified of offer eligibility via your preferred method of communication - email and/or text. Any methods of accruing and redeeming Points are subject to these Terms and any additional terms listed on the Wallet or otherwise presented in connection with the description of the applicable Point accruing and redeeming method, if any (“Additional Terms”). Not all accrual activities will be available to all Customers. In the event of any conflict between these Terms and any Additional Terms, the Additional Terms shall control. We reserve the right, at any time in our sole discretion and without notice to you, to modify, suspend or discontinue the Program. We may also impose rules for and limits on membership to the Program or restrict your access to the Program without notice or penalty. You agree that, to the fullest extent allowed by applicable law, we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Program.
How To Redeem Points
To redeem an offer or reward, Customers must let the budtender know that they are a Program member and that they wish to redeem their points or award at the time of the qualifying transaction.
Points are subtracted from the Customer’s Loyalty Account balance at the time of redemption.
In the event of a dispute concerning the identity of a Customer, the Customer will be declared the registered Loyalty Account holder of the phone number associated with the Loyalty Account, but only if that person meets all other eligibility criteria.
The Points are exclusive to the participating, qualifying, Star Buds retail stores.
There is no maximum on the amount of Points a Customer can earn. However, your points will expire and be removed from your Loyalty Account after 365 consecutive days of having no qualifying purchase in your Loyalty Account. Any qualifying purchase posted to your Loyalty Account will extend your Point(s) expiration date for 365 days from the posting date.
Points will be converted in the following increments: 100, 250, 500, 750, 1000. All redemptions are subject to applicable law. Higher Rewards IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW.
Points are non-transferable and can be redeemed only by the Customer associated with the Loyalty Account. The Customer name on the Loyalty Account must match the valid picture ID (driver’s license, passport, etc.) that matches the name printed on the Loyalty Account presented at the time of purchase. If the ID does not correspond to the Loyalty Account name, the Points cannot be redeemed.
Points must be redeemed in a single transaction and will be surrendered to Higher Rewards at the time of purchase. If the entire redemption amount is not used, any unused Points can be saved and used for your next purchase. The unused Points cannot be credited to any Loyalty Account, redeemed for cash or merchandise credit.
Points will not be refunded with returns if Points were redeemed during such transaction.
Points have no cash value and cannot be credited to a Loyalty Account or redeemed for cash.
Points are not valid on and cannot be redeemed for: (1) Previous purchases; or (2) taxes or processing charges.
Lost or stolen Points will not be replaced. You agree that you are solely responsible for maintaining the confidentiality of your Loyalty Account login information and are fully responsible for all activities that occur under your Loyalty Account. You agree to immediately notify Higher Rewards of any unauthorized use, or suspected unauthorized use, of your Loyalty Account or any other breach of security. Higher Rewards cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. Higher Rewards may suspend or terminate access to your Loyalty Account in its sole and absolute discretion. In the case that your Loyalty Account is terminated, these Terms shall remain, to the extent applicable, in full force and effect.
Points cannot be sold or otherwise bartered.
Higher Rewards reserves the right to alter and/or discontinue the Program at any time without notice.
If the total sale is greater than the Points being redeemed, Customer must provide payment prior to completing the transaction.
Customer shall have the responsibility of ensuring that his or her Points are properly credited at the time of their purchase. If a Customer believes that Points were not properly accrued to his or her Loyalty Account, the Customer must notify Higher Rewards or AlpineIQ and any claim for Points not credited accurately must be received within six (6) months of the date of claimed accrual of Points. Star Buds shall have no liability for any printing, production, typographical, mechanical or other errors or for any delay or failure to credit Points to Customer’s Loyalty Account. Customer may also email firstname.lastname@example.org for any Point discrepancies.
Higher Rewards is entitled to take any action it considers appropriate in its sole discretion, including removing or suspending your Loyalty Account and canceling Points accrued if we detect any disqualifying activity concerning your Loyalty Account including but not limited to:
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to Higher Rewards or it’s dispensary partners;
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Points other than in accordance with these terms and conditions; or
(iv) excessive accruing of Points (via fraud or other means).
THE PROGRAM IS SUBJECT TO APPLICABLE LAW AND APPROVAL BY INDIVIDUAL U.S. STATES. STAR BUDS IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW. Higher Rewards and it’s dispensary partners RESERVE THE RIGHT TO DISCONTINUE THE PROGRAM, FOR ANY REASON, AT ANY TIME, WITHOUT NOTICE.
Higher Rewards and its dispensary partners are not responsible for: (a) misdirected, late, lost, garbled, unintelligible, damaged, stolen, non-delivered or postage-due communications or other Program-related materials whether caused by Customers, wireless carriers, Internet Service Providers (“ISP”) or unauthorized human intervention; (b) any damage to a dispenary partner or other person’s computer system or digital device which is caused or occasioned by participating in the Program or attempting to redeem Points; (c) technical difficulties or failures of any kind including, but not limited to, lost, interrupted, inaccessible or unavailable networks, servers, satellites, Internet, digital device or wireless carriers, websites or other connections, availability or accessibility problems arising in connection with or over the course of the Program; (d) miscommunications, failed, jumbled, scrambled, delayed, dropped, interrupted, lost, non-delivered or misdirected computer, telephone, digital device, email, mobile or cable transmissions or hardware, software, program or programming malfunctions, failures or difficulties of any kind including, but not limited to: malfunctions, interruptions or disconnections in transmissions or connections, phone lines, network hardware or software, computers, equipment, programming errors, cable, satellite, cellular tower, or ISP or wireless carriers; (e) any technical malfunctions, failures or difficulties, printing errors, clerical, typographical or other errors in these Terms, any Program advertisement, on the Wallet or other materials; (f) any errors or failures of any kind, whether human, mechanical, clerical, electronic, interruption of power, digital, mobile or technical in nature, or unauthorized human intervention; (g) any incorrect or inaccurate information, whether caused by tampering or hacking, or by any equipment or programming associated with, or utilized in the Program, including, without limitation, redemptions that are submitted by automated computer programs or other illegitimate means; or (h) the incorrect or inaccurate capture of information or the failure to capture or loss of any information.
If you have any questions or concerns regarding the Program, please contact Higher Rewards at email@example.com.
Higher Rewards and it’s dispensary partners reserve the right to terminate a Customer’s Program membership, and void any Points accumulated in such Loyalty Account(s), if, in Higher Rewards’ sole discretion, the Customer appears to have violated any of the Terms or any applicable law, or earns Points via deception, forgery, fraud, or commit any other abuse of the Program. Higher Rewards reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law.
Star Buds reserves the right, without prior notice and at any time, to terminate the Program, in whole or in part, or modify or suspend the Program, or any portion thereof, in any way, if it determines, in its sole discretion, that the Program is impaired or corrupted or that fraud, breach of confidentiality, or technical problems, failures or malfunctions have destroyed or severely undermined the integrity and/or feasibility of the Program.
Star Buds reserves the right, in its sole discretion, to cancel, change, modify or discontinue the Program, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, the Point accruing/accumulation ratio, the Point redemption policy, and the Point expiration policy, or any other aspect of the Program, in whole or in part, at any time, with or without advance notice, even though changes may affect the value of the Points and rewards already accumulated. Star Buds may make changes to any element of the Program to correct for typographical, printing or other errors and you waive any rights relating to same. Any changes will become effective immediately upon posting the revisions. At all times, Customers are solely responsible for remaining knowledgeable about and in compliance with these Terms. Your use of Points after we post any changes constitutes your agreement to those changes and your agreement to be bound by any such revisions.
Intellectual property, customer data and program structure are owned by Higher Rewards, LLC and subject to the terms
Only the type and quantity of Points described in these Terms will be awarded.
This section 5 will survive any termination, discontinuation, or cancellation of the Program or your Loyalty Account.