GRATIFY REWARDS PROGRAM TERMS & CONDITIONS

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1. Gratify Rewards Program (“Program”) TERMS & CONDITIONS

By joining or using the Program you agree to and are bound by the terms, conditions, policies, and notices contained in these Terms, and you acknowledge that information will be processed as set forth in our Privacy Policy.  If you do not agree to these Terms, do not enroll in or use the Program.  Schwazze owns and operates the retail stores Star Buds, Emerald Fields, and R. Greenleaf Organics.  AlpinelQ owns and operates the Program.

 

​1.1 How to Sign Up and Opt Out

Subject to the terms and conditions herein, the Program is available to customers of dispensaries participating in the Gratify Rewards program.  This includes adult-use purchasers 21 years of age and older who are either: (i) new dispensary customers or (ii) existing customers who enroll in this Program via https://lab.alpineiq.com/joinMembers/1653.  It is free to join.

By signing up for the Program, you may receive texts, calls, emails, and push notifications from us. You may opt out of communications at any time but may still remain part of the Program.  Reply “STOP” to any text message to unsubscribe from future texts. You agree to and will then receive a single final text message confirming your opt-out from future texts. To opt-out of promotional emails, use one of the methods described in our Privacy Policy.

By providing your mobile phone number and signing up for the Program, you provided your express written consent to receive informational and marketing calls and text messages from or on behalf of us—including calls and texts made using an autodialer, an automated system for the selection or dialing of telephone numbers, or an artificial or prerecorded voice—to the wireless number you provided. Your consent is not required to make a purchase. If you provided your email address, you also agreed to receive promotional emails from us.

You acknowledge that we may or may not monitor or screen mobile message content you provide, but shall have the right, without obligation and in our sole discretion, to monitor, screen, or refuse any content you make available, including content that violates these Terms. By opting in to the Program, you are representing to us that the mobile number you provided is one for which you are authorized to provide consent to receive texts and calls from us. You agree that if and before you disconnect or transfer your mobile number, you will send all necessary messages or short codes to us in order to stop future messages from being sent to that number.

You agree that you are allowing the Program and its third-party technology provider, Alpine IQ, to retain your personal contact details, engagement history, and history of purchased product for use in personalized marketing.  Standard message and data rates may apply.

Upon enrollment and subject to compliance with applicable law, you may receive, at our sole and reasonable discretion, as set forth in detail below, free branded merchandise, exclusive offers, communications, and early exclusive previews of products.

To sign up, you must create an Account for the Program by providing all information requested, including a valid name and mobile phone number (“Loyalty Account”).

Only one (1) Loyalty Account per person/phone number.  Any person attempting to obtain or use more than one Loyalty Account, phone number, identity, registration, or log-in, may be disqualified from participating in the Program at our sole discretion.  We are not responsible for any incorrect or inaccurate information supplied by you.  You represent and warrant that all registration information you submit is truthful and accurate, and that you will maintain the accuracy of such information at all times.  You may not create more than one Loyalty Account.  As part of the Program enrollment, you will be required to provide your name and mobile phone number.

To cancel your Loyalty Account, please email us at rewards@schwazze.com.

1.2 How to Accrue Points

Customers will accrue one (1) loyalty point (each, a “Point”) for every $1 spent on the total qualifying purchase of both cannabis and non-cannabis products (not including discounts, returns, credits, delivery fees, and taxes) made at any participating, qualifying dispensaries owned by Schwazze (and such other stores as may be designated by us in our discretion, subject to such states' applicable legal requirements) when the transaction is rung under Customer's Loyalty Account, except as set forth in detail herein.  You must tell the employee engaged at time of purchase that you wish to use your points or would like to sign up.

Offer values and rewards may not be combined with other offers and discounts, unless otherwise stated at the time of redemption.

You can track Points via Customer's Wallet and native app that can be accessed via the secured weblink sent to your mobile phone upon enrollment.

From time to time, and at our sole discretion, the Program may offer other methods of accruing and redeeming Points and you may occasionally receive complimentary offer incentives.  Incentive offers may be issued in recognition of various events, such as birthdays and anniversaries.  You will be notified of offer eligibility via email and/or text.  Any methods of accruing and redeeming Points are subject to these Terms and any additional terms listed on the Wallet or otherwise presented in connection with the description of the applicable Point accruing and redeeming method, if any (“Additional Terms”).  Not all accrual activities will be available to all Customers.  In the event of any conflict between these Terms and any Additional Terms, these Terms shall control.  We reserve the right, at any time in our sole discretion and without notice to you, to modify, suspend or discontinue the Program.  We may also impose rules for and limits on membership to the Program or restrict your access to the Program without notice or penalty.  You agree that, to the fullest extent allowed by applicable law, we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Program.

1.3 How to Redeem Points

To redeem an offer or reward, Customers must let the budtender know that they are a Program member and that they wish to redeem their points or award at the time of the qualifying transaction.

Points are subtracted from the Customer's Loyalty Account balance at the time of redemption.

In the event of a dispute concerning the identity of a Customer, the Customer will be declared the registered Loyalty Account holder of the phone number associated with the Loyalty Account, but only if that person meets all other eligibility criteria.

The Points are exclusive to the participating, qualifying Star Buds, Emerald Fields, and R. Greenleaf Organics retail stores.

There is no maximum on the amount of Points you can earn.  However, your points will expire and be removed from your Loyalty Account after 180 consecutive days of having no qualifying purchase in your Loyalty Account.  Any qualifying purchase posted to your Loyalty Account will extend your Point(s) expiration date for 180 days from the posting date.

Points will be converted in the following increments: 100, 250, 500, 750, 1000.  All redemptions are subject to applicable law.  We are NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW.

Points are non-transferable and can be redeemed only by the Customer associated with the Loyalty Account.  The Customer name on the Loyalty Account must match the valid picture ID (driver's license, passport, etc.) that matches the name printed on the Loyalty Account presented at the time of purchase.  If the ID does not correspond to the Loyalty Account name, the Points cannot be redeemed.

Points must be redeemed in a single transaction and will be surrendered to Gratify Rewards at the time of purchase.  If the entire redemption amount is not used, any unused Points can be saved and used for your next purchase.  The unused Points cannot be credited to any Loyalty Account, redeemed for cash or merchandise credit.

Points will not be refunded with returns if Points were redeemed during such transaction.  Points have no cash value and cannot be credited to a Loyalty Account or redeemed for cash.

Points are not valid on and cannot be redeemed for: (1) Previous purchases; or (2) taxes or processing charges.

Lost or stolen Points will not be replaced.  You agree that you are solely responsible for maintaining the confidentiality of your Loyalty Account login information and are fully responsible for all activities that occur under your Loyalty Account.  You agree to immediately notify Gratify Rewards of any unauthorized use, or suspected unauthorized use, of your Loyalty Account or any other breach of security.   We will not be liable for any loss or damage arising from your failure to comply with the above requirements.  We may suspend or terminate access to your Loyalty Account in our sole and absolute discretion.  In the case that your Loyalty Account is terminated, these Terms shall remain, to the extent applicable, in full force and effect.

Points cannot be sold or otherwise bartered.

We reserve the right to alter and/or discontinue the Program at any time without notice.

If the total sale is greater than the Points being redeemed, you must provide payment prior to completing the transaction.

You shall have the responsibility of ensuring that your Points are properly credited at the time of your purchase.  If you believe that Points were not properly accrued to your Loyalty Account, you must notify us or AlpinelQ and any claim for Points not credited accurately must be received within six (6) months of the date of claimed accrual of Points.  We shall have no liability for any printing, production, typographical, mechanical or other errors or for any delay or failure to credit Points to your Loyalty Account.  You may also email friends@alpineiq.com for any Point discrepancies.

1.4 Disqualifying Activities

We are entitled to take any action we consider appropriate in our sole discretion, including removing or suspending your Loyalty Account and canceling Points accrued if we detect any disqualifying activity concerning your Loyalty Account including but not limited to:

(i) engaging in illegal or fraudulent activities;

(ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to us;

(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Points other than in accordance with these terms and conditions; or

(iv) excessive accruing of Points (via fraud or other means).

1.5 Other Terms

THE PROGRAM IS SUBJECT TO APPLICABLE LAW AND APPROVAL BY INDIVIDUAL U.S. STATES.  WE ARE NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW. WE RESERVE THE RIGHT TO DISCONTINUE THE PROGRAM, FOR ANY REASON, AT ANY TIME, WITHOUT NOTICE.

We are not responsible for: (a) misdirected, late, lost, garbled, unintelligible, damaged, stolen, non-delivered or postage-due communications or other Program-related materials whether caused by Customers, wireless carriers, Internet Service Providers (“ISP”) or unauthorized human intervention; (b) any damage to a dispensary partner or other person's computer system or digital device which is caused or occasioned by participating in the Program or attempting to redeem Points; (c) technical difficulties or failures of any kind including, but not limited to, lost, interrupted, inaccessible or unavailable networks, servers, satellites, Internet, digital device or wireless carriers, websites or other connections, availability or accessibility problems arising in connection with or over the course of the Program; (d) miscommunications, failed, jumbled, scrambled, delayed, dropped, interrupted, lost, non-delivered or misdirected computer, telephone, digital device, email, mobile or cable transmissions or hardware, software, program or programming malfunctions, failures or difficulties of any kind including, but not limited to: malfunctions, interruptions or disconnections in transmissions or connections, phone lines, network hardware or software, computers, equipment, programming errors, cable, satellite, cellular tower, or ISP or wireless carriers; (e) any technical malfunctions, failures or difficulties, printing errors, clerical, typographical or other errors in these Terms, any Program advertisement, on the Wallet or other materials; (f) any errors or failures of any kind, whether human, mechanical, clerical, electronic, interruption of power, digital, mobile or technical in nature, or unauthorized human intervention; (g) any incorrect or inaccurate information, whether caused by tampering or hacking, or by any equipment or programming associated with, or utilized in the Program, including, without limitation, redemptions that are submitted by automated computer programs or other illegitimate means; or (h) the incorrect or inaccurate capture of information or the failure to capture or loss of any information.

If you have any questions or concerns regarding the Program, please contact us at rewards@schwazze.com.

We reserve the right to terminate a Customer's Program membership, and void any Points accumulated in such Loyalty Account(s), if, in our sole discretion, the Customer appears to have violated any of the Terms or any applicable law, or earns Points via deception, forgery, fraud, or commit any other abuse of the Program.  We reserve the right to seek damages and other remedies from any such person to the fullest extent permitted by law.

We reserve the right, without prior notice and at any time, to terminate the Program, in whole or in part, or modify or suspend the Program, or any portion thereof, in any way, if it determines, in its sole discretion, that the Program is impaired or corrupted or that fraud, breach of confidentiality, or technical problems, failures or malfunctions have destroyed or severely undermined the integrity and/or feasibility of the Program.

We reserve the right, in our sole discretion, to cancel, change, modify or discontinue the Program, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, the Point accruing/accumulation ratio, the Point redemption policy, and the Point expiration policy, or any other aspect of the Program, in whole or in part, at any time, with or without advance notice, even though changes may affect the value of the Points and rewards already accumulated.  We may make changes to any element of the Program to correct for typographical, printing or other errors and you waive any rights relating to same.  Any changes will become effective immediately upon posting the revisions.  At all times, Customers are solely responsible for remaining knowledgeable about and in compliance with these Terms.  Your use of the Program or Points after we post any changes constitutes your agreement to those changes and your agreement to be bound by any such revisions.

Intellectual property and Program structure are owned by us and subject to these Terms.

Only the type and quantity of Points described in these Terms will be awarded.

This section (along with others, as provided, in these Terms) will survive any termination, discontinuation, or cancellation, of the Program or your Loyalty Account.